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Black Shard

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    Breach remediation

    Breach remediation and technical incident response.

    If you have suffered or suspect a security breach anywhere in Australia, remediation starts with establishing what happened and containing any continuing access.

    24/7 incident line

    1800 370 270

    For organisations under active attack.

    The responders

    Qualified practitioners

    Our testers hold postgraduate cyber qualifications, ISC2 certification and ACS and AISA membership.

    Insurance

    Insurance

    Professional indemnity, public liability, cyber and workers' compensation insurance, all current.

    Overview

    Overview

    Black Shard provides breach remediation. We investigate the affected systems, determine the likely entry point and scope, and work with your team on containment. Once the incident is understood, we remediate the underlying application, infrastructure or configuration issues and verify the affected surface afterwards.

    Where the incident carries obligations under the Notifiable Data Breaches scheme, we prepare the technical facts management and legal advisers need. We do not provide legal advice.

    Breach remediation contains the incident, fixes the weakness behind it and verifies the fix, reporting to you in writing at each stage.

    What the engagement covers

    • Triage in writing: the entry point, the scope and the data touched, and what is not yet known
    • Containment actions agreed with you before they are taken
    • Root cause traced to the application, infrastructure or configuration weakness behind the incident, and the fix engineered and deployed
    • A re-test of the affected surface after remediation to confirm the holes are closed
    • A factual incident report for your board, insurer or legal advisers, including support for a Notifiable Data Breaches assessment
    • Delivered against your systems wherever they are hosted

    Engagement

    How it is shaped.

    A fixed-scope engagement: investigation and containment first, then remediation and verification of the affected surface.

    Fixed-scope engagementA test or review with a set target, timeframe and deliverable.

    Scope

    What the engagement covers.

    Establish what happened, what was reached, and contain any continuing access.

    What you get

    • Triage of the compromise: the entry point, the scope and the data touched
    • Containment actions agreed with you before they are taken
    • A written account of what is known and what is not yet known

    Launching 2027

    Jetstone, our AI cyber defence software.

    • Designed for Australian businesses with 1 to 200 devices.

    • On a high-confidence detection, Jetstone is designed to act on its own against threats on a published list: end the process, quarantine the file, isolate the device, or sign the user out of Microsoft 365 or Google Workspace.

    • Identity watch will flag impossible travel, MFA fatigue, malicious inbox rules and risky OAuth consents.

    • Every automatic action will be undoable in one tap.

    The Jetstone fleet view on a phone: the health score, two actions waiting on the owner and the first devices, with sample data
    Console preview with sample data.

    Questions, answered.

    What does breach remediation involve?

    The work that follows a security incident: triage to establish the entry point, scope and data touched, containment of continuing access, root-cause analysis, and the engineered fix to the weakness behind it. It ends with a re-test of the affected surface. Where personal information may be involved, we prepare the factual report for the Notifiable Data Breaches assessment.

    Who does the remediation work?

    Engineers who build and run production software in regulated industries, and who also run the firm's offensive testing practice. The person who traces your incident to root cause ships and attacks systems like yours, so the fix is engineered and shipped.

    How do we reach you when an incident starts?

    Call the 24/7 incident line on 1800 370 270. Engagement covers containment, root-cause analysis, remediation engineering and a re-test.

    We think we have been breached but are not sure. Is that enough to start?

    Yes. A suspected incident is a legitimate brief, and triage is the first phase of the engagement either way: establishing what happened, what was reached, and whether the compromise is still live. If the triage shows no incident, you get that finding in writing, along with whatever weaknesses the investigation surfaced.

    How is your incident data handled?

    Under the practices we apply to our own estate. Access is least-privilege, and containment actions are agreed with you before they are taken. Engagement material is encrypted in transit and at rest, few third parties touch it, and client data is hosted in Australian regions.

    Can you help with our Notifiable Data Breaches obligations?

    Yes, with a clear boundary. We establish the facts the Notifiable Data Breaches assessment rests on: what was accessed, who is affected and what remediation has been done, and write them up for the assessment and any notification. We do not give legal advice; your legal advisers make the legal judgement from that report.

    How is this different from a penetration test?

    A penetration test finds the holes before an attacker does. Breach remediation follows an incident, confirmed or suspected: containment, root cause and the engineering fix. It ends the way our offensive work does, with a re-test of the fixed surface.

    Do you work across Australia?

    Yes. Containment, root-cause analysis and remediation run against your systems wherever they are hosted, and scoping, containment coordination and the debrief run by phone, video and secure access.

    Do you offer an incident response retainer?

    Yes, with standing terms agreed before an incident: a named response lead, a response-time target set at a level we meet today, an annual readiness review and hourly rates agreed in advance. The incident response retainer sits beside the incident line.

    How is the cost set?

    By scope. Breach remediation runs as a fixed-scope engagement: triage and containment first, then remediation scoped against what triage found. The size of the affected surface, the state of the systems and any Notifiable Data Breaches support drive it. We do not publish prices, because a number without a scope misleads.

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